Masterclass 2016

The Second Resilience in Healthcare Masterclass was held in Bristol at the Mercure Bristol Holland House Hotel and Spa on November 10th and 11th, 2016.
Mercure Bristol Holland House Hotel and Spa

Mercure Bristol Holland House Hotel and Spa

  • Two days’ intensive learning about applying a resilience approach to improving the quality of care, including interactive workshops
  • Overnight bed and breakfast accommodation (November 10th)
  • Banquet dinner and networking event (November 10th)

Programme Sessions

  1. Concepts and underpinnings. Using the Concepts for Applying Resilience Engineering (CARE) model. A comprehensive overview of resilience and Safety II principles and how they can be applied to improve quality and safety.
  2. Incident Analysis. Including a keynote talk by Dr. Mark Sujan from the University of Warwick. His talk is on “Reporting and learning – A Safety-II perspective”.
  3. Quality Improvement. Including the latest learning from our resilience work in emergency care, care of older people and safety and risk management.